Consumer Advocacy Archives

News

Yelp releases 2023 Trust & Safety Report

February 28, 2024

Yelp’s mission is to connect consumers with great local businesses by giving them access to reliable and useful information. Consumer trust is one of our top priorities, which is why…

News

Yelp’s continued commitment to protecting free speech

November 3, 2023

One of Yelp’s long-standing core values is to “protect the source,” which means our community of users come first. Reviewers who share their experiences help provide the online marketplace with…

News

Academic research finds Yelp’s content moderation practices mitigate misinformation and build consumer trust

September 20, 2023

The Journal of Marketing Research recently published a study that evaluates how online review platforms can effectively build trust with consumers.* This independent research (not funded by Yelp or any…

Yelp index of Consumer Alerts will now show Compensated Activity Alerts and Suspicious Review Activity Alerts

News

Yelp publishes an index of Compensated and Suspicious Activity Consumer Alerts recipients and releases survey findings on what makes reviews trustworthy

September 20, 2023

In a world where access to information can feel endless, online reviews have changed how we shop, dine and make important spending decisions. However, the reliability of information on the…

News

FTC economist finds Google and Facebook have inflated reviews for low-quality businesses

September 13, 2023

Key Findings From “Do Gatekeepers Develop Worse Products? Evidence from Online Review Platforms” This week, trial began in a case brought by the Justice Department, joined by dozens of states,…

News

Yelp releases 2022 Trust & Safety Report

February 1, 2023

Yelp’s mission is to connect consumers with great local businesses by giving them access to reliable and useful information. We take significant measures to maintain the integrity and quality of…

News

Providing consumers with reliable information about reproductive health services

August 23, 2022

Update as of February 2023: Since first publishing this blog post, we have updated the consumer notice that appears on business pages categorized as Crisis Pregnancy Centers to state that…

News

Yelp continues to crack down on compensated reviews, calls on other online platforms to take action

April 25, 2022

At Yelp, we recognize the harm fake and deceptive reviews can cause consumers, which is why we strictly prohibit offering or receiving payment in any form for reviews and take…

Yelp and Hazel Analytics Display Health Scores

News

Yelp partners with Hazel Analytics to display health inspection data across the US and Canada

March 31, 2022

Update as of 2023: Hazel Analytics was acquired by Ecolab, a global sustainability leader in water, hygiene and infection prevention solutions and services. Hazel Analytics has been rebranded to Health Department Intelligence (HDI). As…

News

Yelp releases Trust & Safety Report for 2021

February 2, 2022

Key findings from Yelp’s Trust & Safety Report 2021 More than 19.6 million reviews were contributed to Yelp in 2021. About 71% were recommended by our automated recommendation software, 22%…

News

Survey finds what makes reviews trustworthy — consumers want more than ratings

December 7, 2021

In today’s world, online reviews are ubiquitous so it’s important that consumers have access to review platforms with reliable and trustworthy information. A new survey* commissioned by Yelp and conducted…

News

JAMA Published Study Finds Yelp Reviews Can Identify Racist Patient Experiences in Healthcare

October 11, 2021

Key Findings From “Evaluation of Online Consumer Reviews of Hospitals and Experiences of Racism Using Qualitative Methods” Consumer reviews on Yelp can help identify acts of interpersonal racism in health…