Trust & Safety Archives

News

Yelp releases 2023 Trust & Safety Report

February 28, 2024

Yelp’s mission is to connect consumers with great local businesses by giving them access to reliable and useful information. Consumer trust is one of our top priorities, which is why…

News

Academic research finds Yelp’s content moderation practices mitigate misinformation and build consumer trust

September 20, 2023

The Journal of Marketing Research recently published a study that evaluates how online review platforms can effectively build trust with consumers.* This independent research (not funded by Yelp or any…

Yelp index of Consumer Alerts will now show Compensated Activity Alerts and Suspicious Review Activity Alerts

News

Yelp publishes an index of Compensated and Suspicious Activity Consumer Alerts recipients and releases survey findings on what makes reviews trustworthy

September 20, 2023

In a world where access to information can feel endless, online reviews have changed how we shop, dine and make important spending decisions. However, the reliability of information on the…

News

FTC economist finds Google and Facebook have inflated reviews for low-quality businesses

September 13, 2023

Key Findings From “Do Gatekeepers Develop Worse Products? Evidence from Online Review Platforms” This week, trial began in a case brought by the Justice Department, joined by dozens of states,…

News

Yelp releases 2022 Trust & Safety Report

February 1, 2023

Yelp’s mission is to connect consumers with great local businesses by giving them access to reliable and useful information. We take significant measures to maintain the integrity and quality of…

News

Providing consumers with reliable information about reproductive health services

August 23, 2022

Update as of February 2023: Since first publishing this blog post, we have updated the consumer notice that appears on business pages categorized as Crisis Pregnancy Centers to state that…

News

Yelp continues to crack down on compensated reviews, calls on other online platforms to take action

April 25, 2022

At Yelp, we recognize the harm fake and deceptive reviews can cause consumers, which is why we strictly prohibit offering or receiving payment in any form for reviews and take…

News

Yelp releases Trust & Safety Report for 2021

February 2, 2022

Key findings from Yelp’s Trust & Safety Report 2021 More than 19.6 million reviews were contributed to Yelp in 2021. About 71% were recommended by our automated recommendation software, 22%…

News

Survey finds what makes reviews trustworthy — consumers want more than ratings

December 7, 2021

In today’s world, online reviews are ubiquitous so it’s important that consumers have access to review platforms with reliable and trustworthy information. A new survey* commissioned by Yelp and conducted…

News

Yelp helps businesses communicate vaccination requirements

August 5, 2021

To help consumers understand how a business is currently operating as pandemic guidelines continue to evolve, today, Yelp is announcing two new, free attributes – “Proof of vaccination required” and…

News

Why is MIT Technology Review Propagating Misinformation?

June 14, 2021

Over the weekend, MIT Technology Review ran a story by Tanya Basu that looks at the problem of anti-vaxxers weaponizing online reviews to harm local businesses that are trying to…

News

How Yelp Prioritizes Data Transparency

April 30, 2021

User privacy begins with transparency. Yelp knows that for users to make informed decisions about what services to use and what data to share with those services, users have to…